Privacy Policy
Last Updated: November 10, 2025
1. Introduction
HeroTrade ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated cryptocurrency trading service.
2. Information We Collect
We collect several types of information to provide and improve our Service:
Personal Information
- Email address and name
- Account credentials (encrypted)
- Payment information (processed securely by PayPal/Stripe)
Trading Data
- Exchange API keys (encrypted at rest)
- Trading bot configurations and strategies
- Trade history and performance metrics
Technical Data
- IP address and browser information
- Usage data and analytics (via PostHog)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining the Service
- Executing trades on your behalf via exchange APIs
- Sending service notifications and updates
- Improving our Service and developing new features
- Detecting and preventing fraud or abuse
4. API Key Security
Your API keys are encrypted and never shared with third parties.
We store your exchange API keys using industry-standard AES-256 encryption. API keys are only used to execute trades on your behalf and are never shared, sold, or used for any other purpose. We recommend using API keys with trading permissions only (no withdrawal permissions).
5. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service providers (SendGrid for emails, PostHog for analytics)
- Payment processors (PayPal, Stripe) for subscription billing
- Law enforcement when required by law
6. Data Security
We implement industry-standard security measures including encryption, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns. You can control cookies through your browser settings, but disabling them may affect Service functionality.
8. Your Rights
You have the right to:
- Access and download your personal data
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt-out of marketing communications
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance.
10. Contact Us
For privacy-related questions or to exercise your rights, contact us:
Email: privacy@herotrade.ai